CaseworkerGov

Caseworker

Provides teams with a simple and fast way to track casework and correspondence

Designed for small teams and honed by our highly productive clients in Parliaments around the world, Caseworker supports small teams in managing their casework and correspondence.

Fast & Simple

Lightning quick

Latest web technologies

Enterprise level features and automation

Specifically designed for email correspondence

Automate your workflow with ease

Keep constituents, residents or customers informed

Quickly identify trends and more

Secure & Accessible

Access your data anywhere with
peace of mind

Secure access whether you’re In the office, at home or out and about

Multi layer encryption and multi factor authentication

Secure and accredited data hosting

Data level access controls

Supporting You

Everything in one place, emails, letters, tasks and more

No more switching apps

Comprehensive statistics and reporting

Monitor workloads and assign work
with ease

Professionalise your staff and workload management with ease

Phone and email support

How quickly can we get Caseworker?

The set up process for Caseworker is designed around you. We provide you with a list of what we need, and when we receive that information back we can usually get an installation of the system created in 24-48 hours for you. Most of our Caseworker clients prefer us to set up everything for them, so your letterheads and templates are all pre-loaded, and your user accounts are all configured and ready to go, however, if you want to do that yourself it can be even faster.
Is there anything to install?

Caseworker is accessed through a web browser on any internet connected device, therefore there’s nothing to install to use the main application. If you want to scan directly into the application (rather than scanning to email) then you will need to install our scanning plugin, but it’s not required for normal use and is delivered over the internet.
What's second factor authentication?

We prize Caseworker’s accessibility and it’s ability to be used from wherever you want to work. However, we also want to help you keep your data secure. Using second factor authentication means you have a physical device authenticating who you are, so even if someone was to obtain your email and password then they still can’t log in. Caseworker can be used with either a physical Yubikey device, or the Google Authenticator or Microsoft Authenticator app on your smartphone. In addition to choosing either of these options, you can also use a combination of both, as you wish.
What support do you offer?

As part of your Caseworker annual fee we provide full support throughout the working week by phone and email. If you have any questions or require any assistance just email support@electedtechnologies, or phone 0333 344 1225. You’ll also get help and advice from our customer success team who are there to ensure you get the best out of the application for your own unique use case.
Are you GDPR compliant?

Caseworker and Elected Technologies are fully GDPR compliant and your use of the Caseworker service is covered by our Terms of Service and a GDPR compliant Data Processing Agreement.
Where is our data stored

We maintain servers across the world including in London, Brussels, Sydney and Montreal.