CaseworkerGov
Workflow and case management for multi-team organisations
Transform your organisation’s approach to managing every day business processes and case based interactions with CaseworkerGov. A single place for everything from recording and capture through action and process to closure, analysis and insight.
Automate & Track
Automate the mundane
Quickly define workflows with required & optional steps
Record actions and interactions automatically
Reduce data entry
Self Service with integrated web forms
Built in reporting, dashboard
and insights
Process + Context
Replace your tracking spreadsheets
with a single view
All your interactions in one place
Take action inside your workflow
No more multiple applications
Collaborate with colleagues
One unified to-do list from emails and letters through approvals and to-dos
Fast & Simple
Lightning fast
Simple to understand user interface
Cloud based Software as a Service
Integrated with your existing email and systems
Easy to configure workflows and automations
Supported by Elected Technologies helpdesk
Bring organisation to your process
Implement your team’s processes inside Caseworker with no programming or code required. Alternatively, choose a standard workflow, or just go freeform - track your work the way you want.
- Assign tasks to other team members
- No code workflows and off the shelf processes
- Ensure accountability
- Track progress with realtime reporting and alerts.
Add context to your data
Replace your tracking spreadsheets, shared folders, inboxes and documents with one simple to use platform. A single view shows progress alongside all the activities, conversations and tasks that have brought you to now. No more searching for customer emails, no more hunting through chat logs for “that conversation”.
Context provides:
- A real time view of your interactions with a stakeholder,
- No time time spent searching for “that thing”
- Easier collaboration
A modern easy-to-use web application
Provide staff and team members with software that they want to use. Designed for the modern world with an easy to use interface, staff can find the information and take the actions they need quickly and easily.
- Easy to use modern interface
- View your data in the way that works for you and feels familiar:
To-do list, action summary, spreadsheet - Visually track progress
Collaborate effectively
New Discuss issues and record decisions inside the context of your customer interactions and workflows. Assign tasks, drafts and emails to colleagues and provide them with notes and updates without the cc’s and multi person chat threads.
Automate the mundane
Reduce the time staff spend on mundane repetitive tasks through automation. Automatic data capture from emails reduce the time users spend entering data whilst easy to configure, no code automations allow workflows to progress automatically based on context and status.
- Automate Data Entry
- Assign tasks and “ownership” automatically based on data and context
- No code required, simple enough for anyone to create
Omnichannel communications
However your customers contact you; by email, letter, SMS, phone, web form, or socials, with Caseworker from Elected Technologies, everything is in one place. One place for all your inbound communications, one place to send them replies. A single location where everything is logged and tracked automatically.
- Email, SMS, WhatsApp, Messenger, Twitter, letter, phone and more
- Shared inboxes
- Automatic assignmentNew paragraph
Integrate with your existing systems
Support for Single Sign-on makes deployment and configuration easy and manageable across your organisation. A powerful API allows you to integrate third party systems directly with CaseworkerGov, whilst our powerful automation engine allows data created inside Caseworker to be automatically pushed or collected from third party systems when actions occur.
- Azure AD
- Google Workspace
- CRMs and internal platforms
- Websites and form platforms
Capture data with web forms
Quickly and easily create internal and externally facing web forms to collect data and initiate processes.
- Easy to use and update
- Map form fields directly and indirectly to case and processes inside CaseworkerGov
- Themeable to match your corporate brand
- Upload documents and images directly to case files
Interested in our services? We’re here to help.