How Caseworker helps you know what's going on in your area

Blog Layout

How Caseworker helps you know what's going on in your area

Matthew Clark • 5 March 2019

Caseworker does so many things for you - including keeping Councillors on top of their workload , and enhancing their engagement with constituents. But the system also allows you to gain automatic insight into what’s really going on in your area.

Because Caseworker allows you to log everything all in one place, in the simplest way possible, the system can automatically present you with all sorts of information about the issues your constituents care about. This can then be vitally important in influencing your work in the local community.

The system provides a number of tools to give you insights into your cases. The first is our cases map. Each time you log a new case on a constituent, a new pin will be placed onto your map. You can then see at a glance which areas are providing you with the most cases. Even better, you can filter the map by case type to look more specifically at what’s going on.

Another area Caseworker helps deliver insight is through the cases page. You can use this page to see all the cases you’ve created in a particular time period, about a particular issue, or any other combination of the filters were provide. You can either use this to look at cases within the system, or you can even export out all the relevant information to look at outside of Caseworker.

Finally, Caseworker creates some auto-generated statistics as you go about using the system. You can see an overview of the work you do, as well as having your most regularly tags flagged up to you and being presented with a breakdown of the cases you open by their type.

You can also change the time period that statistics are generated over so you can track changes and trends over time.

All of this means that you can carry on doing your job with Caseworker, while generating valuable information on what your constituents truly care about.

< Older Post Newer Post >

Caseworker in Canada

24 March 2023

At Elected Technologies, we understand the daily work challenges that elected representatives and their teams handle. No company in the world knows politicians working within the Westminster system like we do. That's why our products have become firmly established in the UK, Ireland, Australia and New Zealand, helping over 1000 politicians to manage their casework and correspondence. Since 2020, we’ve also been used by Canadian elected representatives too, and we think you should join them. Our software is easy to use, and makes your work a breeze. You can do everything in one place, track every interaction from start to finish, and allow your team to collaborate. Simply put, we uncomplicate things. Our Head of Product, Matt, will be in Canada next month, chatting to offices like yours about what we can do, so if you want to book a slot, get in touch today!

Work smarter with Caseworker

by Matthew Clark • 27 October 2021

With Caseworker you'll find your office saving hours of time and making everyone's lives easier, while still producing great results. One reason is the powerful features Caseworker has to allow users to do exactly what they want without any messing around. But it's also about how the system helps workflow and efficiency, and gives real clarity about what's going on. Every office knows what it's like to have a constituent who needs help with a long running problem, or how difficult issues always re-emerges after a quiet few months. It'll naturally be hard to remember exactly what has happened previously, who's done what or what the latest information is. With Caseworker, because you have your case history so clearly set out you'll be able to quickly catch up with what's been going on whenever you come back to it

Bulk Case Creation in Caseworker

by Matthew Clark • 29 May 2020

We’ve just launched a new feature called bulk case creation, to help offices manage large numbers of emails in a different way. We wanted to let you know more about how it works, and why it works that way. Why bulk case creation? We know that campaign emails or,

Gaining Insight with Caseworker

by Matthew Clark • 7 May 2020

In 2020, constituents are interacting with their elected representatives more than ever. That’s great for continuing democracy between elections, however it provides a technical challenge for our MPs and their offices. But this volume of interaction gives an opportunity for greater understanding of their residents too. A healthy number

Caseworker Version 2!

by Aidan Alexander • 17 February 2020

We've been working on a new version of Caseworker for quite a while now, so it's really exciting that we're now at a point where users have started using it. After collating and reviewing all the feedback we've had from our customers over the years, our development team have been